Sometimes, it may be required to force the application to reset.
Let's see how this is done!
While on the Mobile App, go to Settings:
Then click on Settings again:
Click on the three dots at the top right corner:
Select "Clear ALL Data":
It'll take a minute. Then, you'll be asked to log in again:
If you have any problems, please reach out to firstname.lastname@example.org with specifics. We're happy to help!